Why another helpdesk?
Most OSS helpdesks were built before the LLM era and assume 'customer support' context. They don't bend easily to an IT helpdesk for a school, a bug tracker for a 3-dev team, or patient inquiries for a clinic.
Triage bends. Every ticket type has its own custom fields, workflow (AASM states), and AI auto-categorization. Configure once — the system adapts.
What's inside
AI-native
Auto-categorize, suggested replies, sentiment analysis, thread summarization. Autonomous mode.
Telegram-style chat
Real-time via Turbo Streams. Read receipts, date separators, file attachments, clipboard paste.
Invoicing
Per-item discounts and surcharges, PDF print, price list integration.
Notifications
In-app, email, Telegram bot, Slack webhook. All configurable per company.
Custom fields
Each ticket type has its own fields and AASM states via JSON.
SSO + Security
JWT login from any external system. Staff/Customer separation.
AI cost dashboard
Spend by task, model, real money in real time.
Apple-HIG design
Light + dark themes, responsive sidebar. Shared design system with HRMS.
Knowledge Base
Built-in KB for agents and customers. Search, categories, markdown.
Screenshots
